Effective Date: November 25, 2025

Pawsitive Response (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, contact us, or interact with our services.

By using our website, you agree to the practices described in this Policy.

Information We Collect

1. Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email Address
• Phone Number
• Billing and payment information
• Booking details for courses or services
• Any information you provide through contact forms or email

2. Automatically Collected Information

When you vists our website, we may automatically collect certain information such as:

• IP Address
• Browser Type
• Device Information
• Pages viewed and time spent on the webiste
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process bookings, registrations, and payments
• Communicate with you regarding your course, service, or inquiry
• Send confirmation, updates, and reminders
• Improve our website, services, and customer experience
• Provide customer support
• Send optional newsletters or promotions (only if you opt in)
• Meet legal, regulatory, or accounting obligations

How We Share Your Information

We do not sell or trade your personal information.

We may share your information with trusted third parties only when necessary, including:

• Payment processors
• Scheduling or booking platforms
• Email newsletter providers
• Website hosting and analytics services
• Canine Health Canada (for course certification purposed, where applicable)

All third-party partners are required to protect your information and use it only for the services they provide.

We may also disclose information if required by law or to protect our legal rights and safety.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve functionality, analyze website traffic, and enhance your experience.
You may choose to disable cookies through your browser settings, though doing so may affect certain features of the website.

Data Storage & Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable standards to safeguard your information.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections to your information
• Request deletion of your information
• Withdraw consent for communications or newsletters
• Request limits on how your information is used

To submit a request, please contact us using the information below.

Email Marketing

You will only receive marketing emails if you voluntarily subscribe. You may unsubscribe at any time using the link in the email or by contacting us directly.

Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Children’s Privacy

Our website is not directed toward children under 13. We do not knowingly collect personal information from children without parental consent (with the exception of the I Can Help! course, where parent/guardian information is required for registration).

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Pawsitive Response
Email: info@pawsitiveresponse.ca
Location: Windsor-Essex, Ontario